Global Assistance Program

Georgetown maintains a membership with International SOS, an international emergency medical assistance and security services provider, to manage the health and security risks facing our international travelers and expatriates. Georgetown has access to International SOS' worldwide network of logistics coordinators, physicians, security professionals, hospitals, ambulances, and aviation services, as well as online country guides and travel security resources.

If you are in an emergency situation while traveling, you should contact International SOS. They will respond immediately and notify the University’s on-call staff in the United States.

Travel Registration

International SOS services supplement and integrate with the University’s emergency procedures, and travel registration enables the University to proactively contact travelers and provide support in the event of emergency.There are two ways to register your travel:

  1. Reservations confirmed and ticketed through Georgetown Travel Online or Anthony Travel are automatically registered with International SOS.
  2. Travel can also be registered manually by entering your travel itinerary into the MyTrips tool. MyTrips is a secure travel registry where you can register your itinerary and emergency contact information. First-time users should establish a username and password and answer some short profile questions. (Click here for step-by-step instructions.)

Once registered, you will receive by email a travel advisory with useful information about the countries where you are traveling. In case of an emergency, your itinerary allows International SOS and Georgetown to determine your location and provide assistance.

Dedicated Scholastic Line

International SOS has a dedicated scholastic line (+1-215-942-8478) for college and university subscribers. This line connects subscribers with professionals trained to handle student, faculty and staff requests for assistance.

Membership Card

The membership card is available for students, faculty and staff of Georgetown. This card may be printed out by clicking on the card image in the sidebar. It also can be obtained at the Risk Management Office located in Suite 1400 of the Harris Building. You should keep this card handy while traveling as it contains the Georgetown membership number and contact numbers for International SOS.

Using the Program

To use International SOS medical, security or travel services, contact an SOS Alarm Center from anywhere in the world by calling direct or collect. While we have designated the Scholastic Line (1-215-942-8478) as your primary contact number, any of the SOS Alarm Centers can assist you immediately in an emergency and will notify Georgetown University of your situation.

To ensure a prompt response when calling, you should be prepared to provide the following:

  • Your name, location, age, sex, and nationality
  • The program with which you are associated
  • Your International SOS membership number: 11BCPA000227
  • The telephone number from which you are calling (in case you are disconnected)
  • Your relationship to the member (if the person calling is not you)
  • Name, location, and telephone number of the hospital or clinic (when applicable)
  • Name, location, and telephone number for the treating doctor, and where the doctor can be reached (when applicable)

Program Benefits

Medical

  • Emergency evacuation
  • Medically-supervised repatriation
  • Companion ticket
  • Repatriation of mortal remains
  • Return home of minor children
  • Medical Monitoring
  • Inpatient admission and identification of receiving physician
  • Emergency and routine medical advice
  • Pre-trip information on travel health issues
  • Medical and dental referrals
  • Outpatient referrals
  • Outpatient case management
  • Claims assistance
  • Outpatient medical expense guarantee and payment (fees will apply)
  • Inpatient medical expense guarantee, cost review and payment (fees will apply)
  • Dispatch of medication and medical supplies (fees will apply)

Travel

  • Legal referrals
  • Emergency message transmission
  • Lost document advice
  • International SOS Clinics
  • Translations and Interpreters (fees will apply)
  • Ground transportation and accommodations for accompanying family members (fees will apply)
  • Emergency personal cash advances (fees will apply)

Security

  • Security evacuation assistance
  • Online travel security information
  • Access to security crisis center

Travel Medical Insurance

International SOS will assist you in obtaining the best medical care available locally or, if necessary, make arrangements for you to return home to receive appropriate medical attention. In most instances, medical expenses incurred abroad will have to be paid out-of-pocket and reimbursement sought later from the insurance carrier. If you are unable to arrange for payment of medical expenses at the time of service, International SOS may contact Georgetown to guarantee payment of costs associated with your care. Any expenses paid by the University on your behalf must be reimbursed and will be billed to you at a later date.

International SOS is not international health insurance. Georgetown University encourages all faculty, staff, and students traveling abroad to maintain appropriate health insurance. Prior to traveling, you should check with your insurance carrier to determine what medical services are covered abroad. Health insurance coverage available through the university can be found at the Faculty and Staff Benefits website and the Student Health Insurance website.

While there are many insurance plans available for travel abroad, this list is a sample of options to illustrate the breadth of coverage options and range of limits. Inclusion in this list does not indicate endorsement, as the policies have not been officially reviewed nor approved by the University.

Family Member and Leisure Traveler Employee Discount

To purchase your individual International SOS membership for leisure travel for yourself or a family member, please click on the SOS link below and select your country of residence to buy online, or contact a representative at 1-800-523-8622. Mention that you are a Georgetown student, faculty or staff member to receive a 20% discount!

Frequently Asked Questions

Q: What is the role of International SOS?

A: International SOS provides you with worldwide quality health care and emergency assistance services 24 hours a day, and is designed to supplement and integrate with the Georgetown’s services, procedures and policies.

Q: How can International SOS help?

A: International SOS provides you and your family and friends with peace of mind. One phone call connects you to the International SOS network of multilingual specialists for immediate help in an emergency. International SOS services are designed to help you with medical, personal, travel, security information and legal referrals when away from home. Call International SOS at any time to speak with a physician or security specialist about simple or critical matters. For example, if you take medication and will be travelling for an extended period of time, International SOS can answer questions about how to make sure you have medication while abroad.

Q: How does it work?

A: You will be provided with an International SOS membership card. Carry the International SOS membership card with you at all times. It includes the telephone numbers of the four major worldwide International SOS Alarm Centers. In the event of an emergency, call one of the emergency phone numbers listed on the card.

Q: What do I need to do to use the program?

A: In order to utilize any of the medical or travel services listed under contract, call any SOS Alarm Center from anywhere in the world by calling directly, calling collect or calling the toll‐free number. To ensure a prompt response when calling, you should be prepared to provide the following:

  • Your name, location, age, sex, and nationality
  • The program with which you are associated
  • Your International SOS membership number: 11BCPA000227
  • The telephone number from which you are calling (in case you are disconnected)
  • Your relationship to the member (if the person calling is not you)
  • Name, location, and telephone number of the hospital or clinic (when applicable)
  • Name, location, and telephone number for the treating doctor, and where the doctor can be reached (when applicable)

Q: What if I have pre‐trip questions about my travel destination or questions about the current status in that location?

A: In addition to calling the Alarm Center for any pre‐trip questions you may have, you can access Country and Security Guides on the International SOS Portal. In addition to the information covered at the pre‐departure sessions and on‐site by your program, the SOS comprehensive guides provide medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette, financial information, and voltage/plug information.

Q: Do I need to activate my membership?

A: No, as a Georgetown student, faculty or staff member, your membership is already active. Simply carry the card at all times while traveling. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card.

Q: Who is covered by the Georgetown’s membership with SOS?

A: Georgetown University’s membership covers Georgetown faculty, staff, and students who are travelling as part of university‐related international travel. In addition, faculty/staff spouses and their dependents are covered.

Q: What are “Email Alerts”?

A: You have the option to sign up for Email Alerts. You can choose to sign up for medical and/or security alerts by logging on and signing up. Medical alerts are issued when there is an unusual health risk that, in the opinion of the SOS medical staff, may negatively impact travelers or expatriates visiting a country. Security alerts are issued when SOS security professionals have identified a security risk in a specific country.

Q: What if I need a doctor?

A: If you are traveling, or in a situation where you cannot contact the on‐site program staff or the Georgetown University, you should then contact SOS. The International SOS Alarm Centers are listed on the back of your membership card. Call the International SOS Alarm Center that is nearest to you for a referral to a doctor who speaks your language.

Q: What if I need a lawyer while overseas?

A: Call the nearest International SOS Alarm Center for legal referrals. If you are in a situation where you require legal assistance, your program director should be informed of this immediately.

Q: What if I need prescription medication?

A: If you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen or depleted medication, International SOS will, when permissible by local law, send the needed medication to you. (Additional fees for the medication apply.)

Q: What if I am hospitalized?

A: International SOS will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery. International SOS will notify Georgetown University immediately if you have not already done so.

Q: What if local medical facilities are not adequate for my specific requirements?

A: If you are hospitalized in an area where adequate medical facilities are not available, International SOS will obtain approval from Georgetown University to evacuate you to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.

Q: What happens when I am released from the hospital and still need help?

A: When your condition is stabilized and International SOS has determined that it is medically advisable to bring you home or to a facility near your permanent residence, International SOS will again obtain approval from the Georgetown University and arrange the repatriation under medical supervision.

Q: Will International SOS pay my medical bills?

A: No, you are responsible for the costs of medical care. You should have health insurance coverage that will cover you while abroad. International SOS will medically monitor and evaluate your condition and ongoing medical expenses during your hospitalization. In situations where medical care is critical, by activating SOS you authorize medical care as necessary, and acknowledge that you will be billed for such care.

Q: How can International SOS assist in the event of death?

A: International SOS will render all assistance possible to Georgetown University to obtain clearances and arrange transportation for the return of mortal remains. In such an event, Georgetown
University will be the point of contact for the family in this situation.

Q: What should I do in the event of a security emergency?

A: Call the Scholastic Membership Number (1-215-942-8478) listed on the back of your membership card, and a security specialist will assist you.

Q: What is security evacuation assistance and coordination?

A: The SOS Security Division will assist the Georgetown University’s International Response Team in the event of threatening situations such as civil and/or political unrest, insurrections, revolution or similar situations by providing information, guidance and resources in the event personal safety and security can no longer be assured.

Q: How do I access up‐to‐the‐minute information about security alerts, warnings and the latest situations?

A: You can visit the International SOS Portal.