Georgetown Travel Services Transition
Starting July 1st, 2020, Georgetown Travel Services (GTS) will be partnering with Corporate Travel Planners (CTP) to provide our travelers with exceptional travel planning and booking support.
Below are answers to frequently asked questions about existing and new travel in connection to this new partnership.
General Transition Questions
Our new partnership with CTP will provide our travelers with exceptional customer service and enhanced security while ensuring that each itinerary takes full advantage of all university negotiated discounts with our partner airlines, hotels and rental car companies. Georgetown Travel Services is excited to have CTP as our partner, and both CTP and GTS look forward to working with you on all of your travel needs.
The travel moratorium for faculty and staff remains in place until further notice.
When travel resumes, any university-sponsored travel must be booked through Georgetown Travel Services. The service mitigates risk for trip changes or cancellations and also ensures the university is able to provide emergency assistance to its employees and students who are traveling on university business.
CTP is required to assist Georgetown University in supporting our “duty of care” to our travelers.
“Duty of care” refers to the support given to travelers in the event of an emergency or last-minute travel change. For example, if a natural disaster occurs, Georgetown uses CTP to account for all travelers in that region and to assist Georgetown with the rebooking or extraction of impacted travelers.
Travel Before and After July 1st
Travel Leaders Corporate (TLC) is still supporting all travel until June 30, 2020. Since the travel moratorium is still in place, you still need VP or Dean approval and should email firstname.lastname@example.org.
No – GTS will continue to use the Concur platform for online bookings. CTP and UIS are working together to migrate all existing profile information. There may be a few items that “drop” during the migration, so we recommend that you double-check your profile to ensure any preferences are intact.
You can contact email@example.com for any previous travel inquiries.
Our dedicated agents will still be able to assist travelers and travel coordinators with contacting airlines for credits available.
Travel Impacted by COVID-19
Our department booked an event through Travel Leaders that was cancelled due to COVID-19. How will this be managed?
Any events booked through Travel Leaders Corporate (TLC) will be supported directly by Georgetown Procurement Services. For specific information, please contact the Director of Strategic Sourcing, Orlando Jones, at firstname.lastname@example.org.
I booked a flight with TLC that was cancelled due to COVID and was given a credit. Will CTP have my credit on file?
All travel records are directly transferred from Travel Leaders to CTP, so they will be able to assist you when you are ready to rebook travel.
On a separate, but important note, all itineraries for United, American and Southwest were submitted for a consolidated voucher to be transferred to the university. This measure was taken to ensure that Georgetown does not lose any ticket costs if,
A) a person does not rebook their travel before the unused ticket expires (this is quite common); or B) there is a cost with the new ticket (i.e. exchange fees or change in ticket value)
If you request your travel to be rebooked through one of these 3 airlines within the year, you will likely be able to use a university voucher to pay for your flight.